The Influence of the Emotional Intelligence on Self Monitoring

Self monitoring is an ability to consciously observe and regulate one’s own behaviour. Incorporating
self monitoring in today’s research and practice is beginning to yield a better understanding of how
organizational processes are substantially affected by individual issues of how they are seen by
others. Especially in service industries, the effect of outcome of interactions of the employees with the
clients is an inevitable part of portraying their identity. Most of the actions in the service industry
having a legal importance, it is highly essential that controlled image presentation should not cause
any deceptions. Hence, it is essential that the employees should know how they present themselves
and be able to use self monitoring in the best way possible by them. There are two approaches to the
measurement of emotional intelligence: as a mental ability or as a personality trait. Emotional
intelligence is the capacity for recognizing our own feelings and those of others, for motivating
ourselves, and for managing emotions effectively in ourselves and others. The findings of this study
confirm that emotional intelligence is related to self monitoring behaviour. This understanding can
contribute to practitioners in the areas of recruitment and in assessing the training needs of healthcare
professionals.