Investigating the Impact of Human Resource Management Practices on Organizational Performance: The Case of the Mboppi Baptist Hospital, Douala

The paper aims to investigate the impact of human resource management practices on organizational performance using the case of the Mboppi Baptist Hospital. Specifically, the study sought to examine the impact of a) compensation/rewards system, b) training and development, c) employee participation, and d) performance appraisal on organizational performance in Mboppi Baptist Hospital Douala. The random sampling technique was used to select 234 respondents for the study. Data was collected using a well-validated structured questionnaire. Collected data were analyzed using descriptive analysis of simple percentages presented in frequency tables, charts, means, and standard deviations, and inferential statistics were done with the aid of the linear regression analysis. The findings revealed that 53% of the performance of the Mboppi Baptist Hospital Douala is influenced by human resource management practices such as compensation/reward system, training and development, employee participation, and performance appraisal. The rest of the performance is affected by other causes. Compensation and rewards systems, training and development, employee participation, and performance assessment all have positive t-values of 3.74, 3.18, 2.56, and 2.78 respectively. The findings further revealed that the employees have a very high perception of the performance appraisal system in the Mboppi Baptist Hospital, but believe that the pay is not commensurate to the work they put in. The study equally revealed that all the four human resource practices investigated in this paper have a very significant relationship with organizational performance. The study recommends among others that the management of private hospitals and the Mboppi Baptist Hospital, in particular, should endeavor to link pay to performance. This type of compensation structure is known to ensure fairness, eliminate conflicts and tension, and propel employees to higher performance.